FAQs
Frequently Asked Questions
Are Aura Benares products handcrafted?
Yes, each item is meticulously handcrafted by skilled artisans in Varanasi using time-honored weaving and dyeing techniques.
What materials do you use in your collections?
We use luxurious Banarasi silks, pure cottons, organza, chanderi, and handwoven blends, ensuring that every piece is of premium quality.
Do your sarees include a blouse piece?
Yes, all our sarees come with a matching blouse piece of about 0.8–1 meter in length.
How should I care for my silk products?
Dry clean your silk garments to preserve their beauty. Store them in a breathable cotton bag, away from moisture and sunlight.
Do you ship internationally?
Yes, we ship globally! Shipping fees and delivery times are calculated at checkout based on your location.
Can I customize my order?
Yes, select pieces can be customized. Email support@aurabenaras.com with your request, and we'll guide you through the options.
Do you offer gift wrapping?
Absolutely! Complimentary gift wrapping and handwritten notes are available upon request — just mention it at checkout.
How do I track my order?
You’ll receive a tracking link by email as soon as your order ships, so you can follow it every step of the way.
What is your return policy?
Returns are accepted within 7 days of delivery for unused, unworn items in their original packaging. Sale and custom items are final.
How can I get in touch for more questions?
Reach us at support@aurabenaras.com or call +91-XXXXXXXXXX. We're here to help, Monday–Saturday, 10AM–6PM IST.