Yes, each item is meticulously handcrafted by skilled artisans in Varanasi using time-honored weaving and dyeing techniques.

We use luxurious Banarasi silks, pure cottons, organza, and handwoven blends, ensuring that every piece is of premium quality.

Yes, all our sarees come with a matching blouse piece of about 0.8–1 meter in length.

We try our best to ensure accurate colors, but slight variations may occur due to lighting and screen settings.

Yes, we offer video assistance for selected products. You can request a video via WhatsApp or contact our support team.

Dry clean your silk garments to preserve their beauty. Store them in a breathable cotton bag, away from moisture and sunlight.

Yes, Partial COD is available on orders within India.

We accept all major payment methods including UPI, credit/debit cards, net banking, and select wallets.

Yes, we ship globally! Shipping fees and delivery times are calculated at checkout based on your location.

Yes, select pieces can be customized. Email support@aurabenaras.com with your request, and we'll guide you through the options.

Absolutely! Complimentary gift wrapping and handwritten notes are available upon request — just mention it at checkout.

Most orders are processed within 3-4 working days. Handwoven or made-to-order pieces may take longer.

You’ll receive a tracking link by email as soon as your order ships, so you can follow it every step of the way.

Returns are accepted within 2 days of delivery for unused, unworn items in their original packaging. Sale and custom items are final

In case of any issue, please contact us within 24–48 hours with images/video proof. We’ll resolve it on priority.

Reach us at support@aurabenaras.com or call +91-9793640454. We're here to help, Monday–Saturday, 11 AM – 9 PM IST.

Yes, you can ship directly to the recipient. We ensure elegant packaging without pricing details.