Returns and Cancellation

Please note that since our products are handwoven, slight irregularities can be there, so we are able to offer returns and exchanges only in extreme circumstances.

• You may cancel your order before it is shipped, provided that no tassels, fall or edging (pico) have been added on your request. In case of cancellations,your refund will be processed within 2-3 working days.
• Do not accept delivery, if outer packaging is torn or damaged. Kindly get in touch with us at info@aurabenaras.com or call at +91-9793640454/+91-9005223019 as soon as possible.
• Product(s), made on order/pre-order or where on demand tassels, phundana, fall, edging(pico) or net has been added, can't be returned/exchanged. Return policy is not applicable on sarees above Rs. 20000/-.
• There can be slight difference in color due to light effects, screen settings etc. In such cases returns won't be accepted.
• In case of returns/exchange, kindly contact us within 48 hours of receiving the parcel, at our email sales@aurabenaras.com or call us at +91-9793640454/+91-9005223019. After 48 hours, request for return/exchange won't be entertained.
• Product(s) should be in original condition, unused and all tags intact. Product(s) has to be shipped back at our address within 8-10 working days given below and refund will be processed within 2-3 working days after checking the parcel.
• In case if there is any defects or damages in the product we will exchange the product. In case of returns then 10% charges will be deducted from the Product Cost.

• If one refuses to accept the Cash on delivery parcel than the advance payment won't be refunded back. 

Mailing Address for returns:

Aura Benaras
B 37/54-A, 9, Girinagar Colony,
Birdopur Mehmoorganj
Varanasi, UP - 221010
Contact - 9793640454