Refund Policy

At Aura Benaras, we aim to ensure that every purchase brings you joy. If a refund is required, please review the conditions below.

Eligibility for Refunds

Refunds are applicable only for orders that qualify under our Return Policy or in cases of defective or incorrect products.
To qualify for a refund:
- Items must be unused, unwashed, and in original condition with all tags intact.
- Products must be returned in their original packaging.
Customized products (tassels, pico, edging, fall work) and made-to-order pieces are not eligible for refunds unless defective.
Pre-order sarees are non-refundable unless received damaged or defective.

Initiate a refund request within 2 days of delivery by contacting us at sales@aurabenaras.com or calling +91-9793640454 / +91-9005223019.
Please provide your order number and photographs (if the item is damaged or incorrect).
Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.
Approved refunds are processed within 2–3 working days to your original payment method.

For valid returns, a 10% deduction will be applied on the Product Cost.
If an order is cancelled before shipping (without customization), a 5% processing fee will be deducted.

Cash on Delivery (COD) orders that are refused or returned from the doorstep are not eligible for refunds. Any advance paid for COD will not be refunded.
Slight variations in color, weaving texture, or finish are normal in handwoven products and are not considered defects.